FAQ

Q: Do you offer a trial?

A: We offer a 14-day, fully functional trial where you can sync up to 500 orders. No credit card or purchase is required. For more info on starting a trial, read our getting started guide.

Q: Where to I subscribe?

A: Visit our online store and choose one of our plans. We have plans for 6,000 orders up to an unlimited plan.

Q: Can I integrate with a custom store or do you offer an API?

A: View our custom store API spec for more details.

Q: Do you support QuickBooks, if it's hosted?

A: Yes, we support QuickBooks on local and remote machines. For some providers, they will pair the app for you because you cannot log directly into the remote machine. For more details, read this article.

Q: How often am I billed?

A: You are billed monthly, twenty-four hours after your purchase. If you need billing to start at another time, please open a support ticket.

Q: What is your refund policy?

A: If you cancel your account you will not be charged again, but you are responsible for charges already incurred up until your cancellation. Refunds will not be issued and we don't prorate for partial months.

Q: Can I see a demo of your software?

A: We have integration specific integration videos at our corporate site under platforms. If you need a live demo, please contact us directly using info AT jmawebtechnologies.com.

Q: What data is exchanged with our website and QuickBooks?

A: The system can exchange orders between QB and your website. These orders can map to invoices, invoices with payments, sales orders, or sales receipts. Sales tax, line item details, and shipping will enter QB. The orders in QB will be a mirror image of your website's orders. The order's associated customer and products will sync with QB, if they do not exist.

Q: Do you support QB Online?

A: Yes, our Cloud Cart Connector supports QB Online. To start a trial, visit our site.

Q: How does Sales Tax mapping work?

A: Please see this article.

Q: Do you support QuickBooks Canada?

A: Yes, we support QuickBooks Canada.

Q: Do you support QuickBooks for Mac?

A: QuickBooks for Mac allows no third parties to create integrations. You need QuickBooks for PC or a hosted edition of QuickBooks.