Do you offer a free trial?
Yes, we offer 7 day free trial where you can sync up to 500 orders. No credit card required.
How do I sign up?
Is there a setup fee?
Yes, there is a one-time activation fee that covers set-up assistance, support, and month-to-month pricing.
How do I pay?
Choose your plan from the list above these questions. Make sure that the email you use to purchase is the same email as your Connex for QuickBooks login email.
If I have Ordoro, ShipStation, or ShipWorks and I have four selling channels, how many connections do I have?
You have one connection regardless of selling channels with these systems.
Can I upgrade to the next tier?
We will contact you, if you exceed your yearly transaction limit. We will increase your billing to the next plan.
How do I upgrade from the trial to the paid edition?
When you purchase, enter your license key at the bottom of the configure page. Your settings shall remain intact.
Is phone support available?
We offer live, set-up assistance for thirty minutes as part of the activation fee. Immediate phone support can be purchased for an additional charge. Email support is complimentary, but limited to questions of general functionality.
Installation & Configuration
What is a connection?
At the my connections page, each store you set-up is a connection.
Can you help me set-up Connex for QuickBooks?
For paying subscribers, we offer a live set-up session using GoToMeeting. Please call or email us to schedule a time. Please have the admin login to your website and the master admin login to QuickBooks ready. As a trial user, we provide email support.
What is your refund policy?
Between the first and fourteenth days, we offer a full refund. After the fourteen days, you can get your monthly fee refunded. After thirty days, the refund period will lapse.
If I have multiple company files, what is the pricing?
Activation fees are only assessed once. Each connection to the file counts as one connection towards your limit. If you wanted to sync three websites to three QB files, then you have three connections.
How do I contact technical support?
To receive the fastest response, please email us. Phone support is limited to the initial set-up only and questions of general functionality.
What QuickBooks versions are supported?
- QuickBooks Pro
- QuickBooks Premier
- QuickBooks Wholesale & Manufacturing
- QuickBooks Enterprise
- Hosted QuickBooks
If you are a QuickBooks Online user, please use Cloud Cart Connector.